How We Work

Upon first contact which will usually be with Samantha we will talk through your requirements and then arrange an on-site meeting to discuss things further and take measurements.

We then aim to get the quotation to you with 3 working days. We always offer the very best price on all of our staircases and balustrades and so are unable to offer any special discounts. In our opinion if the price can be changed after its been quoted it wasn’t the best price to begin with. We pride ourselves on our quality craftsmanship, high quality handpicked materials and an impeccable finish.

We require a 25% deposit on all accepted quotations. The remainder is paid upon completion of the job.

Our quotes are valid for 30 days, and when you’re happy to move forward and the deposit required is paid, the work can begin.

All of the work is carried out on site with minimal disruption to your family home. We are then able to talk you through every aspect of the job as it progresses. Lots of our clients make many changes during the process of having a new staircase or balustrade as the visual characteristics begin to unfold, all of which we are more than happy to deal with.